Terms of Service

These Terms of Service ("Terms") govern your use of LoyaltyLoop, a digital loyalty-card platform available at loyaltyloop.co and app.loyaltyloop.co. By creating an account or using the service, you agree to these Terms. If you don't agree, please don't use LoyaltyLoop.

1. The service

LoyaltyLoop lets a business ("you", when you're a Business Owner) create digital loyalty cards that your customers ("Card Holders") can access by scanning a QR code, collect stamps on, and redeem for a reward you define — without needing to download an app.

2. Accounts and eligibility

You must provide accurate information when creating an account and keep your login credentials secure. You're responsible for all activity that happens under your account. You must be legally able to enter into a contract to sign up as a Business Owner.

3. Plans, billing, and trials

LoyaltyLoop is offered on a subscription basis with a 14-day free trial. Your payment method will be charged automatically when the trial ends, unless you cancel before then. Subscriptions renew automatically each billing period until cancelled. You can cancel at any time from your account's billing portal; cancellation takes effect at the end of the current billing period, and we don't provide partial refunds for unused time within a period. Prices are shown in the currency displayed at checkout and may change with reasonable advance notice to active subscribers.

4. Your data and your customers' data

As a Business Owner, the Card Holder data you collect through LoyaltyLoop (names, emails, phone numbers) is yours to use for operating your loyalty program. You're responsible for using it lawfully and for having any consent or notice required under applicable law in your own jurisdiction when you collect it from your customers. See our Privacy Policy for how we process this data on your behalf.

5. Acceptable use

You agree not to:

• Use LoyaltyLoop for any unlawful purpose, or to collect data from people without a lawful basis to do so
• Attempt to interfere with, disrupt, or gain unauthorized access to the service or other businesses' accounts or data
• Use the service to send spam or unsolicited marketing to Card Holders beyond what they'd reasonably expect from a loyalty program
• Reverse-engineer, scrape, or resell the service without our permission

6. Service availability

We aim to keep LoyaltyLoop reliably available but don't guarantee uninterrupted access. We may need to perform maintenance, and third-party services we depend on (payments, email delivery, wallet pass generation) may occasionally be unavailable outside our control. We'll do our best to communicate significant planned downtime in advance.

7. Intellectual property

LoyaltyLoop and its branding, design, and underlying software are our property. You retain ownership of the content you upload (your business name, logo, and branding) and grant us a license to use it solely to operate the service for you — for example, displaying your logo on your customers' loyalty cards.

8. Termination

You can stop using LoyaltyLoop and cancel your subscription at any time. We may suspend or terminate accounts that violate these Terms, don't pay for their subscription, or pose a security risk to the service or other users.

9. Disclaimer and limitation of liability

LoyaltyLoop is provided "as is". As a small, actively developing product, we don't warrant that it will be error-free or uninterrupted. To the maximum extent permitted by law, our liability for any claim relating to the service is limited to the amount you paid us in the 3 months before the claim arose. We're not liable for indirect, incidental, or consequential damages.

10. Changes to these Terms

We may update these Terms as the service evolves. We'll update the "Last updated" date above when we do, and notify active Business Owners by email of material changes.

11. Contact

Questions about these Terms? Email hello@loyaltyloop.co.